Institutional staff from various departments may have varied support requirements from the help desk based on their roles.
The most common issues being faced by the staff:
- Printing and connectivity issues
- Email issues
- Security issues
- Facilities (bathrooms, laundry, electrical) issues
- HR issues
- INB login related issues
Here is how BlackBeltHelp can provide high resolution to staff issues:
- Specialized help desk professionals
- Dedicated staff help desk lines
- Automated user recognition for faster resolution
- Artificial Intelligence based tools
- Click to call service
Get in touch with us and learn more about how to resolve the challenges faced by your staff and create an unforgettable customer experience by partnering with BlackBeltHelp. Speak to one of our customer experience specialists today!
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How it Works:
- Our IT Help Desk agents would get certified on your context so they can act as an extension to your existing team.
- You would forward calls to a local DID # for after hours, weekends and holidays.
- 30 Day Delivery Guarantee - We will turn this service on within 30 days or we will give you the services free for 1 year.
The Service Level Agreement associated with this service:
- First Call Resolution: 80%
- Average Speed to Answer Phone: 60 seconds
- Average Speed to Answer Email: 120 minutes