BlackBeltHelp is a leading provider of help desk products and services supporting Higher Education for past 5 years.
With over 200 clients globally, BlackBeltHelp provides wide range of Product and Services to improve Help Desk administration and end user experience.
Help Desk Products:
- BlackBeltHelp Artificial Intelligence
- Artificial Intelligence for IT
- Artificial Intelligence for Enrollment
- Artificial Intelligence for Financial Aid
- BlackBeltHelp Classroom Emergency App
- BlackBeltHelp Chatter® - LIVE Chat Support Software
- BlackBeltHelp Lexicon® - Knowledge Management and Insta Alerts Software
- BlackBeltHelp Password Manager
- BlackBeltHelp SF1 – Incident Management Mobile App
- BlackBeltHelp Mobile App – Help Desk Mobile App
- BlackBeltHelp Single Sign-on Solution
Help Desk Services:
- Help Desk
- Managed Services
- Student Services
- Financial Aid
- Admissions and Enrollment
- Retention Services
By User type
- Traditional Resident Students
- Commuter Students
- Distance Learning Students
- Continuing Education Students
Our operation center is located in Cleveland, Ohio, U.S.
How it Works:
- Our IT Help Desk agents would get certified on your context so they can act as an extension to your existing team.
- You would forward calls to a local DID # for after hours, weekends and holidays.
- 30 Day Delivery Guarantee - We will turn this service on within 30 days or we will give you the services free for 1 year.
The Service Level Agreement associated with this service:
- First Call Resolution: 80%
- Average Speed to Answer Phone: 60 seconds
- Average Speed to Answer Email: 120 minutes