BlackBeltHelp Lexicon® -
Knowledge Management & Insta Alerts
Whether to enable agents to find the right answer faster or for customer self-service, Knowledge Management is the finest ways to provide excellent customer care.
Get the required answers to your agents and customers. Quicker.
Improve agent productivity
With a cloud-based knowledge base, agents can easily locate, access, and provide the accurate answers to customers. Knowledge sharing to any channel or device is only one click away. Agents can also contribute to the knowledge base to ensure that the right answers are always accessible to the whole team.
Help customers help themselves.
Publish your knowledge base at your service website, customer (or partner) portal, or embed into a public customer community. And to make sure an effortless customer experience, knowledge base is accessible from any mobile device.
Streamline your knowledge management process.
KCSv5 verified knowledge and incident management solution, ensures the accuracy of articles. Flawlessly update and maintain articles, all while leveraging reports for smarter decision-making.