Our Tools

Knowledge Base

Advisors can find all they need, using knowledge management functionality from Salesforce® which makes it easy to capture, review, catalog and access information.

BlackBletHelp provide, create and maintain knowledge base self-help repositories including FAQs, tip sheets, how-to’s that enables self-help capability to advisors for supporting institution's students, faculty, and staff.

Ticketing System

BlackBeltHelp use Salesforce®(NYSE: CRM) as Help Desk ticketing system to capture queries received via voice calls, email, and chat that allows tracking, creation of customized SLA reports for each service area on a real time basis.

inContact

inContact (NASDAQ: SAAS) is a cloud based interaction management system that routes all calls, mail, chat, and web form to BlackBeltHelp advisors. Along with ability to customize IVR flow for each interaction, inContact users enjoy reliability with 99.9% up-time.

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