Salesforce Ticketing System - BlackBeltHelp use Salesforce®(NYSE: CRM) as Help Desk ticketing system to capture queries received via voice calls, email, and chat that allows tracking, creation of customized SLA reports for each service area on a real time basis.
inContact® Interaction Management System - BlackBeltHelp use inContact®, a cloud based interaction management system that routes all calls, mail, chat, and web form to BlackBeltHelp advisors. Along with ability to customize IVR flow for each interaction, inContact users enjoy reliability with 99.9% up-time.
TeamViewer Remote Support - BlackBeltHelp use TeamViewer, a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers.
Jenzabar® student information systems have been chosen more often than any other SIS over the past five years. Exclusively serving higher education, Jenzabar® software and services are designed to drive higher performance in every department at your institution. Jenzabar collaborates with clients to make higher education amazing.
QuickLaunch SSO is an enterprise-class single sign-on (SSO) solution that offers one-click secure access to all of enterprise applications with single password.
GIOculusIT is the leading Education, Government & Non-Profit focused IT Managed & Cloud Services organization with more than 250 clients across globe
LookingGlass+Kryptos is the leading Platform-as-a-Service provider of mobile-first enterprise applications for higher education including Portal, Single Sign-On, Content Management, Recruitment Management, Messaging, Self-Service Application Development and Web & Mobile Applets
Campus Consortium is a leader in the world of higher education information technology services. The Consortium focuses on improving the future of university education through organizing, leading, and sponsoring higher education conferences.