BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Data and Analytics - CX Portal

          Real-time reports, dashboards, and tools for resource planning and decision-making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Unifyed and BlackBeltHelp partner to bring next-gen AI-chatbots to higher education

Friday, April 28, 2023: We are proud to announce that Unifyed, the leading provider of digital campus solutions, is now partnering with BlackBeltHelp to empower their chatbot – Yoda.

Serving over 200 schools and 4 million students, BlackBeltHelp will be bringing over a decade of experience managing services for Higher Education IT Help Desk Support to Unifyed’s Chatbot customers. Together, the companies will develop and deploy chatbots that can provide immediate answers to students’ questions, offer personalized support, and help them navigate campus resources.

The implementation and integration will provide customers with additional Chatbot features, including:

  • Chatbots Servicing Multiple Departments
  • Chatbots Enabled with Real-Time, Top-Rated Agents (Human Support)
  • IT Helpdesk and Student Services Capabilities
  • Options for More Reports and Performance Analytics
  • Turnkey Chatbot Support

Additionally, BlackBeltHelp will handle all bot maintenance, training, and support, all at no additional cost.

BlackBeltHelp has already successfully implemented chatbots across different institutions including City College of San Francisco, Pasadena City College, and California Community College Tech Center.

This collaboration will bring advanced chatbot technology to more colleges and university campuses, providing students with 24/7 assistance and support.