BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Data and Analytics - CX Portal

          Real-time reports, dashboards, and tools for resource planning and decision-making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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The University of Alabama Awards Help Desk Support RFP to BlackBeltHelp

AL, 2022: We are happy to announce that The University of Alabama has awarded 24×7 IT & Blackboard® Help Desk Support RFP to BlackBeltHelp. BlackBeltHelp’s robust and AI technology driven support will instantly connect students, faculty, and staff to the support they need at all hours of the day.
The University of Alabama will also leverage the Simplify Platform to assist end-users with features such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.

Scope of Support:

General IT Help Desk

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

Blackboard® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course Navigation & finding grades
  • Adding/Dropping courses

About The University of Alabama

The University of Alabama (informally known as Alabama, UA, or Bama) is a public research university in Tuscaloosa, Alabama. Established in 1820 and opened to students in 1831, the University of Alabama is the oldest and largest of the public universities in Alabama as well as the flagship of the University of Alabama System. The university offers programs of study in 13 academic divisions leading to bachelor’s, master’s, education specialist, and doctoral degrees. The only publicly supported law school in the state is at UA.