BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Data and Analytics - CX Portal

          Real-time reports, dashboards, and tools for resource planning and decision-making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Vermont State Colleges System Selects BlackBeltHelp’s Simplify Chatbot for 24×7 IT Support

VT, 2021: We are proud to announce our partnership with Vermont State Colleges System to provide 24×7, quick and intelligent help desk support to students, staff, and faculty through our Simplify Chatbot. BlackBeltHelp’s chatbot will help the institution tackle IT challenges by establishing an automated and on-demand communication channel between the 11,000 students and the institution.

Vermont State College System will leverage the Simplify Chatbot to assist users with personalized, real-time information in no time. This will reduce the time to resolution for end-users and enable the institution to address more complex issues without burdening the existing staff.

BlackBeltHelp will implement Simplify Chatbot for IT and Vermont institutions will be able to leverage capabilities such as:

  • Assisting students, staff and faculty with IT questions
  • Access to 100% of the chatbot transcripts
  • Reporting and insights into the top questions asked by end-users and identifying gaps of knowledge bases
  • Transferring a chat to a live agent if bot is not able to answer a question
  • Integration to SIS, ticketing tool, & LMS

About Vermont State Colleges System:

The Vermont State Colleges System is the system of public colleges in the U.S. state of Vermont. It was created by act of the Vermont General Assembly in 1961. There are presently four colleges in the VSCS consortium, they are: Castleton University, Community College of Vermont, Northern Vermont University, and the Vermont Technical College. Together, more than 11,000 students are enrolled in these colleges.