BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Data and Analytics - CX Portal

          Real-time reports, dashboards, and tools for resource planning and decision-making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Carlow University Selects BlackBeltHelp for 24×7 IT & LMS Help Desk Support

PA, 2020: We are excited to announce that Carlow University has selected BlackBeltHelp for 24×7 IT & LMS Help Desk Support. Under this engagement, BlackBeltHelp will enable secure 24×7 IT & CelticOnline® help desk support for the University’s students, faculty, and staff while reducing the overall support costs.

Carlow University will also leverage the Simplify Platform which provides tools such as SMS Nudging, voice and chat bots. These products will help the University in removing student barriers to remote and hybrid learning while achieving the institutional goals at a fraction of the cost.

Benefits to the Carlow University:
• Removing student barriers to remote/online learning
• Delivering cost-effective services
• Expanding service and increasing efficiency
• Reduced costs

Scope of Support:

  • Password resets (including CelticOnline®, Schoology®, MyPortal®, and WebAdvisor®)
  • Microsoft Office questions
  • MS Teams/Zoom questions
  • Browser/caching issues
  • Classroom AV issues
  • Printing issues
  • LMS access
  • Referral issues (financial aid, CDLI, campus security, etc.)

About Carlow University:

Carlow University is a private, co-educational, Catholic university located in the heart of Pittsburgh’s “Tech, Ed, and Med” district. Founded by the Sisters of Mercy, Carlow’s thirteen athletic teams are known as the Celtics, a reflection of the university’s Irish heritage and roots.