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          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

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          Real-time reports, dashboards and tools to drive resource planning and decision making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

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          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

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          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

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          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Cornell University

How BlackBeltHelp’s After-Hours IT Helpdesk Support Streamlined Cornell University’s Support Departments

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About Cornell University

Founded: 1864
Total Enrollment: 25,898

Cornell University is a private Ivy League land-grant research university based in Ithaca, New York. The university was founded in 1865 by Ezra Cornell and Andrew Dickson White. Since its founding, Cornell has been a co-educational and non-sectarian institution. As of fall 2022, the student body included over 15,000 undergraduate and 7,000 graduate students from all 50 U.S. states and 130 countries.​

Website: www.cornell.edu

The Challenge

Before integrating BlackBeltHelp’s helpdesk support solutions, the college faced significant challenges, particularly with the lack of availability during after-hours to address queries. Students often experienced difficulty accessing pertinent information and navigating complex systems, leading to frustration and dissatisfaction.

Cornell University encountered various challenges, including:

  • Their student/staff needed a helpdesk solution.
  • Giving quick response to users during after-hours.
  • Proving them with First Call Resolution during after-hours.

The Solution

BlackBeltHelp has provided after-hours support, which has eased the workload and allowed students to call the helpline number and get their queries answered without hassle. This integration has significantly improved the student experience by providing timely and effective support, enhancing overall satisfaction.

The Impact

  • 55 Secs. Avg. Speed to Answer
  • 92% Answer
    Rate
  • 90% First Call Resolution​​
  • 1500 Annual Interactions​​

What do they have to say?

“BlackBeltHelp does off-hours support for us and it has been pleasure working with them. They have been helping us in handling the calls efficiently even during the increase in call volumes. We have the confidence in BlackBeltHelp during outages and know that our customers will get every support needed even when we are not working.​”

Keyan Williams
Assistant Director, I.T. Support Operations​
Cornell University