Aug 30, 2024

August 2024: Release 2 – CX Portal

Our 2nd Release of August continues to focus on generative AI foundations behind the scenes and usability improvements for the Administration Panel.

The label “Conversation” was used on the bot insights page where the label “Questions” was used on the bot performance page. “Questions” more accurately describes the interaction (which is technically a “Turn” in AI speak) so we’ve updated the bot insights page to use Questions. Now, “Question” is a single back-and-forth between your user and the AI, and “Session” is the entire conversation between the user and AI consistently across the UI.
Chatbot Customers have a new page available under Bot Training called “Bot Custom Questions” which contains the ability to manually tweak some JSON values that will be further documented in a future release.
EduMessenger Clients will now see the status of their SMS Messages automatically update within the campaign control, but also have a new button to force the refresh of those item’s status.

Resolved an issue where select chatbot customers Bot Performance data was not compiling and displaying correctly
Resolved an issue where some chat logs contained large amounts of incorrectly added blank space