BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Data and Analytics - CX Portal

          Real-time reports, dashboards, and tools for resource planning and decision-making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Broward College Partners with BlackBeltHelp to Provide One-Stop Student Services Support

Broward County, Florida – Nov 06, 2024 – Broward College and BlackBeltHelp, a leading provider of support solutions and services to higher education institutions, are thrilled to announce a strategic partnership to provide One-Stop Student Services and IT Helpdesk Support, combining AI solutions with a human support network. This collaboration aims to create a seamless, efficient, and accessible support ecosystem, empowering students to focus on their academic success.

Key Highlights of the Partnership:

  1. AI-Powered Self-Help Support: BlackBeltHelp’s advanced AI chatbot will provide Broward College students with 24/7 access to support, answering questions and resolving issues promptly. The AI bot will enhance student experience by delivering real-time assistance tailored to individual needs.
  2. Comprehensive Student and Veteran Support Services: This partnership provides a support ecosystem, covering a wide range of student needs—from admissions and financial aid to IT helpdesk and specialized support for veteran students. Broward College benefits from a cost-effective approach that optimizes resources, ensuring both traditional and military students receive the guidance they need to succeed academically and personally.
  3. Streamlined, Cost-Effective Solution: Through this partnership, Broward College will benefit from a cost-effective approach to student support, optimizing resource allocation and allowing the institution to focus more on student success initiatives.
  4. Commitment to Student Success: By joining forces with BlackBeltHelp, Broward College reaffirms its dedication to fostering an inclusive and supportive learning environment, where all students can access help whenever they need it, enabling them to focus on achieving their academic goals.

“Broward College is thrilled to partner with BlackBeltHelp as our new Contact Center to enhance student, faculty, staff, and community support,” said Torey Brignolo, Broward College’s Senior Director, Contact Center Operations. “The partnership enables Broward College to provide 24/7/365 live phone and chat assistance along with utilizing BlackBeltHelp’s AI technology to deliver faster, more personalized service. We’re confident that this innovative approach will streamline support services and elevate the overall experience for our stakeholders. Together, we look forward to creating a more efficient and accessible support experience for our college community.”

“We’re thrilled to partner with Broward College to provide their students with the tools and support they need to succeed. By combining cutting-edge AI technology with compassionate 24/7 human support, we’re creating a personalized experience that addresses the unique needs of each student. We’re excited to be a part of their journey,” shared Anthony Banford, President of BlackBeltHelp.

With this partnership, Broward College strengthens its commitment to innovation in student services, ensuring its students have the resources and support they need to thrive. With AI-powered solutions and dedicated human support, Broward College students can access the resources they need, when they need them.