BlackBeltHelp

        • Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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24/7 Enterprise Application Support from Implementation to Maintenance

Empower IT Staff with implementation, proactive monitoring, development and support of your enterprise applications.

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Comprehensive Tier 2, 3, and 4 Enterprise Application Support

BlackBeltHelp provides comprehensive Tier 2, 3, and 4 application support, addressing the unique challenges and needs of your institution. With a focus on optimizing the IT infrastructure of higher ed institutions, our services encompass proactive monitoring, maintenance, and support to ensure uninterrupted operations and enhanced security. From managing student information systems and learning management platforms to securing sensitive data and supporting faculty and staff, our enterprise application support will maximize the efficiency and reliability of your institution’s IT operations.

Managed Applications

Premium SLAs
  • 60 Sec. Average Speed of Answer (ASA)
  • 85% First Call Resolution (FCR)
  • 90% Customer Satisfaction (CSAT)
Key Features
Advanced Troubleshooting and Resolution
Improved System Performance
Efficient Root Cause Analysis
Seamless User Experience
Proactive Maintenance
Improved System Reliability

Our Enterprise Application Support Clients

Blog

Overcoming Helpdesk Support Challenges in Higher Education

Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests.  However, providing effective Helpdesk support in this dynamic environment […]

Why Higher-ed Institutions are Outsourcing IT Help Desk Support During the Hybrid Model

Can institutions upscale their IT help desk services without increasing the cost? Absolutely yes!   Outsourcing help desk services opens many new doors for higher education institutions to provide a consistent user experience and become highly efficient in handling student queries.   Especially, in the current hybrid model of education in which more students are studying remotely, […]

2021 Top IT Trends to Watch out for in the Higher Education Landscape!

2020 was a year like no other! The Covid-19 pandemic impacted the world in unimaginable ways and posed unforeseen challenges in all industries and sectors, and higher education was no exception. We don’t think anyone can challenge the fact that the academic year 2020-21 will go down as one of the most operationally challenging, anxiety-creating, […]

What can Enterprise Application Support do for your institution?
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