BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Data and Analytics - CX Portal

          Real-time reports, dashboards, and tools for resource planning and decision-making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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BlackBeltHelp is pleased to announce a strategic business partnership with eThink Education, a world-class eLearning provider.

IL, October 2018: eThink Education provides a fully-managed eLearning solution for open-source Moodle, covering all Learning Management System (LMS) needs including implementation, cloud hosting, integration, consultation, and management services. eThink’s service-heavy, consultative approach enables clients to customize their online platform to meet their unique need sets.

BlackBeltHelp’s solutions are designed to meet the challenges of an evolving higher education landscape that includes newer technologies, declining support budgets, and rising student expectations. With over 200 higher education clients across US and Canada, BlackBeltHelp provides higher-ed institutions customized, round-the-clock hi-tech ERP, SIS, and LMS help desk support. The partnership with eThink will cover Tier 1, 24/7 end-user support.

Through this partnership, both the companies hope to serve their user institutions better by referring each other’s cost-effective and high-quality solutions to their clients and sharing the best practices for LMS support. BlackBeltHelp and eThink clients alike can benefit from each company’s services which means better customer experience for the end-users and greater customer success for both parties.

“BlackBeltHelp provides an array of other student services and applications including comprehensive IT support for a number of LMSs”, said Tracy Thomson, President at BlackBeltHelp. “By partnering with eThink we will be able to add premium quality Tier 1 LMS help desk support for end users to eThink’s world-class LMS experience,” she further added.

”eThink’s service-heavy model focuses primarily on administrative support for Moodle and Totara,” said Brian Carlson, CEO & Co-Founder of eThink Education. “Partnering with BlackBeltHelp to offer an excellent end-user LMS support option is a perfect solution to provide the comprehensive support our clients might need.”

About eThink Education:

eThink Education provides a fully-managed eLearning solution including implementation, cloud hosting, integration, consultation, and management services for open-source Moodle and Totara. Managed by experts, eThink’s total solution provides a dynamic and customizable platform to meet specific institutional and organizational needs. With clients in various industries including Healthcare, Education, Nonprofit, Government, and Corporate, eThink can help all types of organizations to maximize the effectiveness of their eLearning programs for improved business outcomes. For more information, please visit www.ethinkeducation.co.