BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Data and Analytics - CX Portal

          Real-time reports, dashboards, and tools for resource planning and decision-making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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BlackBeltHelp Partners with the Foundation for California Community Colleges to Revolutionize Student, Staff, and Faculty Engagement via AI-Powered Solutions

Miami, Florida – May 06, 2024 – BlackBeltHelp, the leading AI-powered Contact-Center-as-a-Service provider for higher education, proudly announces our new strategic partnership with the Foundation for California Community Colleges (FoundationCCC). This partnership is made possible through FoundationCCC’s CollegeBuys program, which allows all the California community colleges to streamline the procurement process and leverage the system’s collective buying power to secure best-value pricing on a comprehensive portfolio of goods and services tailored to educational needs.

BlackBeltHelp specializes in offering round-the-clock support exclusively for higher education, catering to the digital preferences of a tech-savvy generation. Through advanced conversational AI technology, backed by a human support network, BlackBeltHelp ensures students (and staff and faculty) get the help they need, when they need it. It’s a future-focused approach that prioritizes end user satisfaction and empowers institutions to optimize their educational environment and the student journey.

“BlackBeltHelp is excited to partner with FoundationCCC and expand our relationship with California community colleges,” said Anthony Humphreys, BlackBeltHelp President. “This strategic agreement allows colleges the opportunity to significantly expand their user support, both quickly and cost-effectively. This enhances access for millions of students, staff, and faculty across California.“

BlackBeltHelp’s portfolio of technology-enabled products and services offers institutions the ability to customize a support model that achieves their operational, strategic, and financial goals. “Ultimately, this improves the end user experience and minimizes burnout of your onsite staff,” said Humphreys. “By reducing the burden of answering routine questions, your staff is freed up to focus on more in-depth student support needs.”

Learn more about BlackBeltHelp’s partnership with FoundationCCC.