BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Data and Analytics - CX Portal

          Real-time reports, dashboards, and tools for resource planning and decision-making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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BlackBeltHelp is pleased to announce a strategic business partnership with Symbiosis Educational Consultants, an innovative, New York City-based instructional design firm.

Symbiosis Educational Consultants builds affordable online courses and degree programs that create student-centered and pedagogically strong learning experiences. The firm has developed over 300 custom online and blended courses for higher-ed institutions. By providing expert instructional design, faculty development, strategic consulting, and staff augmentation, Symbiosis offers a refreshing, à la carte approach to online learning.

BlackBeltHelp’s integrated student support services and products are designed to meet the challenges of an evolving higher education landscape contending with declining support budgets, and rising student expectations. With over 200 higher education clients across US and Canada, BlackBeltHelp provides higher-ed institutions – customized, AI-powered, and Analytics-driven student services and products.

Through this partnership, BlackBeltHelp and Symbiosis will work towards creating integrated student and faculty success solutions by leveraging respective strengths on predictive analytics, artificial intelligence, and superior instructional design focused on retention.

“We’re constantly discussing and thinking of ways we can help higher ed institutions to better afford and develop their online learning experiences. By teaming up with BlackBeltHelp, we’re able to offer a wider range of solutions we are proud of,” says Joseph Thomas, Chief Academic Officer at Symbiosis Educational Consultants.

This collaboration will benefit each company’s client-base by creating a great experience for the end-user, increased enrollment and retention, access to unparalleled education, and support for all students. By combining Symbiosis’s quality online course design processes with BlackBeltHelp’s extensive, centralized support services, this partnership establishes a beneficial outcome for all parties.

“BlackBeltHelp provides comprehensive one-stop student services and applications to approx. 200 institutions across US and Canada. This partnership with Symbiosis Educational Consultants will further our outreach and help us serve a greater number of students and institutions,” says Tracy Thomson, President at BlackBeltHelp.

About Symbiosis Educational Consultants

Symbiosis Educational Consultants is an affordable fee-for-service instructional design firm that is committed to the development and maintenance of online programs for colleges and universities. Symbiosis’ comprehensive approach to building and delivering quality, custom-tailored online courses sets the stage for desired outcomes associated with student persistence, completion, retention, and graduation.