BlackBeltHelp

Cape Cod Community College Selects BlackBeltHelp for 24×7 IT and Moodle® Help Desk Support

WV, 2022: We are happy to announce our partnership with Cape Cod Community College to provide 24×7 IT and Moodle® Help Desk support. BlackBeltHelp’s robust and technology driven support will instantly connect students, faculty, and staff to the support they need at all hours of the day.

Cape Cod Community College will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.

Scope of Support:

General IT Help Desk

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

Moodle® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course Navigation & finding grades
  • Adding/Dropping courses
  • Course Imports/Exports/Backups
  • How to submit a quiz
  • How to post to a discussion thread
  • Issues affecting multiple students
  • Editing Course Content

About Cape Cod Community College:

Cape Cod Community College (4Cs), founded in 1961, delivers educational programs and services to meet the diverse needs of the residents of Cape Cod, the Canal Region, the islands of Martha’s Vineyard and Nantucket, and the Greater Plymouth Area. 4Cs is the only comprehensive college on Cape Cod and offers Associate of Arts, Associate of Science, Associate of Applied Science degrees and academic certificate programs in a wide variety of areas. Approximately 6,000 individuals each year take credit courses at 4Cs and it is one of 15 public community colleges in Massachusetts operating under the jurisdiction of the Department of Higher Education (DHE).