About 20 years ago, BlackBeltHelp was founded by education for education, developing our first contact center around the needs and desires of our development institutions, a culmination of private and public two and four-year colleges and universities. Today, BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. We have over 400 full-time staff, handling over 1.3 million support requests per year from approximately 4 million users distributed across our 200+ clients.
We’re upending an industry with an empowering message… and it feels awesome! We are a diverse group working remotely throughout the country. We value engagement, communication, and empathy for others. Our benefits are first class, and our respect for each other is unparalleled.
Transparency
Openness and honesty
in communication
Diversity and Inclusion
Fostering an environment that respects and celebrates diverse perspectives and backgrounds.
Social Integrity
Upholding ethical standards and social responsibility.
Innovation
Encouraging creativity and leveraging new ideas.
Customer Service
Providing excellent service and support to our customers
Employees enjoy a comprehensive benefits program, unlimited paid time off, employer matching 401k/RRSP plans, company-sponsored training opportunities and a flexible, collaborative working environment.
