BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Data and Analytics - CX Portal

          Real-time reports, dashboards, and tools for resource planning and decision-making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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City College of San Francisco

City College of San Francisco Streamlines Operations and Cuts Costs with BlackBeltHelp

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About CCSF

Founded: 1935
Total Enrollment: 65,000

City College of San Francisco (CCSF) is a prominent public community college located in San Francisco, California. Founded initially as a junior college, CCSF plays a vital role in the local community, with approximately one in nine San Francisco residents enrolling annually. The college is accredited by the Accrediting Commission for Community and Junior Colleges (ACCJC).

Website: https://www.ccsf.edu/

The Challenge

Before adopting BlackBeltHelp’s chatbot solution, CCSF grappled with manual support processes during nighttime hours, leading to inefficiencies and staff overload. Limited resources compounded the issue, resulting in backlogs, service delays, and end-user dissatisfaction. CCSF sought a cost-effective after-hours support solution to address these challenges within budgetary constraints, ultimately selecting BlackBeltHelp. The multitude of challenges, include:

  • Ensuring continuous support round-the-clock
  • Enhancing response times to meet student needs promptly
  • Efficiently collecting and analyzing data for informed decision-making
  • Improving student access to critical information and resources
  • Elevating overall student satisfaction levels
  • Streamlining operational costs to maximize efficiency

The Solution

BlackBeltHelp implemented Voicebot and Chatbot solutions across various departments, including IT, Admissions, Records, Registration, Financial Aid, and Accounts Receivable Services.

The Impact

  • Achieved a 25% reduction in phone calls
  • Saved 7,910 minutes per month in support-related activities
  • Achieved an impressive 97% Chatbot Resolution Rate
  • Maintained a high 90% Satisfaction Rate among end-users

In Their Words

“I would recommend BlackBeltHelp for Service Desk and Chatbot build. They built our ChatBot in 2 weeks, created a new Helpdesk website, and are helping us train our Chatbot every day. Our students are very excited, and we have gone from 0 to over 450 Q&A’s in our knowledge base in under three weeks! Thanks, BBH!​”

Ellen Rayz
AVP/CTO
City College of San Francisco