Fitchburg State University
How Fitchburg State University improved their student experience with BlackBeltHelp’s comprehensive IT & LMS Helpdesk
How Fitchburg State University improved their student experience with BlackBeltHelp’s comprehensive IT & LMS Helpdesk
Founded: 1894
Total Enrollment: 6,554
Fitchburg State University (Fitchburg State) is a public university in Fitchburg, Massachusetts. It has 3,421 undergraduate and 1,238 graduate/continuing education students. The university offers undergraduate and graduate degrees in 25 academic disciplines.
Website: www.fitchburgstate.edu
The Fitchburg State University faced delays in addressing support requests due to manual handling, coupled with staffing and resource limitations. These delays resulted in students experiencing difficulty in accessing pertinent information and navigating campus systems and services, leading to frustration and dissatisfaction.
The University realized the need for:
In 2015, BlackBeltHelp deployed its IT & LMS Helpdesk across various departments, including IT, Admissions, Records, Registration, Financial Aid, and Accounts Receivable Services.
“The project initiation phase went smoothly and now that we’re in full production, we still experience high quality service.”
Ronda M. Thompson
Assistant Director IT, User Services,
Fitchburg State University