Mount Wachusett Community College
How BlackBeltHelp’s 24/7 IT Helpdesk Support Streamlined Mount Wachusett Community College’s Support Departments
How BlackBeltHelp’s 24/7 IT Helpdesk Support Streamlined Mount Wachusett Community College’s Support Departments
Founded: 1963
Total Enrollment: 2,868
Mount Wachusett Community College is a public community college in Gardner, Massachusetts. Established by the Commonwealth of Massachusetts in 1963, it features an open admissions policy for the majority of its academic programs.
Website: www.mwcc.edu
Before integrating BlackBeltHelp’s helpdesk support solutions, MWCC faced delays in addressing support requests due to manual handling and limited staffing and resources. The student experience was not very smooth, and the institution encountered various challenges, including:
BlackBeltHelp not only provided 24/7 support to address the queries of students but also assisted MWCC by dedicating resources specifically to handle faculty queries. This comprehensive support ensured that both students and faculty received timely and efficient assistance with their issues.
“We are pleased with the quality of services provided by BlackBeltHelp, ensuring that students receive timely and effective support. Their needs are met promptly, contributing to a smooth and successful learning experience.”
Dan Horlander
Executive Director of IT
Mount Wachusett Community College