MassBay Community College
How MassBay Community Colege enhanced their student engagement with BlackBeltHelp’s comprehensive IT & LMS Helpdesk and AI Chatbot solution
How MassBay Community Colege enhanced their student engagement with BlackBeltHelp’s comprehensive IT & LMS Helpdesk and AI Chatbot solution
Founded: 1961
Total Enrollment: 4,400
Massachusetts Bay Community College (MassBay) is a public community college in Norfolk and Middlesex Counties. Founded in 1961, MassBay currently serves more than 4,400 full-time and part-time students on its three locations: Wellesley, Ashland, and Framingham. MassBay offers more than 70 degree and certificate programs aimed at helping students transfer to a four-year college or university or towards direct placement into a career.
Website: www.massbay.edu
Before implementing BlackBeltHelp’s IT & LMS Helpdesk and AI Chatbot solution, the college faced delays in addressing support requests due to manual handling, coupled with staffing and resource limitations. Students often experienced difficulty accessing pertinent information and navigating complex systems, leading to frustration and dissatisfaction.
MassBay Community College encountered various challenges, including:
BlackBeltHelp deployed a IT & LMS Helpdesk and AI Chatbot across various departments, encompassing IT, Admissions, Records, Registration, Financial Aid, and Accounts Receivable Services.
“After switching to BlackBeltHelp, we cut our costs to half and our satisfaction rates soared more than 90 percent.”
Michael Lyons
CIO
MassBay Community College