BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Data and Analytics - CX Portal

          Real-time reports, dashboards, and tools for resource planning and decision-making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Pasadena City College

How Pasadena City College addressed resource limitation and improved student experience with BalckBeltHelp’s IT & LMS Helpdesk and AI Chatbot solutions.

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About the Institution

Founded: 1924
Total Enrollment: 26,000

Pasadena City College (PCC) is a public community college in Pasadena, California, known for its focus on transfer programs to four-year universities. It has a large student body and offers associate degrees and certificates in a variety of fields. With a reputation for affordability and academic excellence, PCC boasts a high transfer rate to prestigious universities like UCLA and UC Berkeley.

Website: www.pasadena.edu

The Challenge

PCC faced delays in addressing support requests due to manual handling, coupled with staffing and resource limitations. These delays resulted in students experiencing difficulty in accessing pertinent information and navigating campus systems and services, leading to frustration and dissatisfaction.

The university realized the need for:

  • An extended helpdesk solution for after-hours, weekends, and holidays to serve students and staff.
  • Providing quick response and achieving First Call Resolution (FCR) during after-hours.

The Solution

In 2021, BlackBeltHelp deployed its IT & LMS Helpdesk and AI Chatbot across various departments, including IT, Admissions, Records, Registration, Financial Aid, and Accounts Receivable Services.

The Impact

  • 52 Secs. Avg. Speed to Answer
  • 93% Answer
    Rate
  • 85% First Call Resolution​​
  • 89% Chatbot Resolution Rate​

In Their Words

“BlackBeltHelp always steps-up to provide immediate support to Pasadena City College’s students for the challenges that arise on Admissions, Financial Aid, and Enrollment. Having a reliable Call Center where our students can talk to a professional well-versed in our campus procedures reduces anxiety and accelerates our ability to deliver information quickly.”

Candace Jones
Vice President – Business Services​
Pasadena City College