BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Data and Analytics - CX Portal

          Real-time reports, dashboards, and tools for resource planning and decision-making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Randolph-Macon College

How Student Engagement at Randolph-Macon College enhanced with BlackBeltHelp’s AI Chatbot Solution

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About Randolph-Macon College

Founded: 1830
Total Enrollment: 1,500

Randolph-Macon College is a distinguished private, co-educational liberal arts institution situated in Ashland, Virginia, United States. Recognized among U.S. News & World Report’s top 150 national liberal arts colleges, Randolph-Macon College boasts a strong commitment to academic excellence and student success. A significant percentage of students receive financial awards, with scholarships and grants averaging over $25,900 from various sources.

Website: https://www.rmc.edu/

The Challenge

Before integrating BlackBeltHelp’s chatbot solution, the college faced delays in addressing support requests due to manual handling, coupled with staffing and resource limitations. Students often experienced difficulty accessing pertinent information and navigating complex systems, leading to frustration and dissatisfaction.

Randolph-Macon College encountered various challenges, including:

  • Providing round-the-clock support to meet student needs effectively
  • Improving response times for timely assistance
  • Enhancing student access to essential information and resources
  • Elevating student satisfaction levels
  • Minimizing operational costs to optimize resources

The Solution

BlackBeltHelp implemented Chatbot across various departments, including IT, Admissions, Records, Registration, Financial Aid, Accounts Receivable, and Counseling Services.

The Impact

  • Provision of round-the-clock support to students, ensuring assistance whenever needed
  • Timely escalation of end-users’ issues for prompt resolution
  • Achieved an impressive 98% Chatbot Resolution Rate
  • Maintained a high 90% Satisfaction Rate among end-users

In Their Words

“We deeply appreciate the dedicated efforts of the BBH team over the years in enhancing the utility of their solution. Their commitment to continuous training and product refinement, including the addition of features like tabbing and menu structure, has significantly contributed to the maturity of the product. It has proven immensely beneficial to our institution.​”

Christine Pimblett
IT Service Desk Lead​
Randolph-Macon College​​