University of Nevada, Reno
How University of Nevada, Reno addressed resource limitation and improved student experience with BalckBeltHelp’s IT & LMS Helpdesk and AI Chatbot solutions
How University of Nevada, Reno addressed resource limitation and improved student experience with BalckBeltHelp’s IT & LMS Helpdesk and AI Chatbot solutions
Founded: 1874
Total Enrollment: 20,945
The University of Nevada, Reno (UNR) is a public land-grant research university in Reno, Nevada. It is the state’s flagship public university and primary land grant institution. It was founded on October 12, 1874, in Elko, Nevada.
Website: www.unr.edu
UNR faced delays in addressing support requests due to manual handling, coupled with staffing and resource limitations. These delays resulted in students experiencing difficulty in accessing pertinent information and navigating campus systems and services, leading to frustration and dissatisfaction.
The university realized the need for:
In 2021, BlackBeltHelp deployed its IT & LMS Helpdesk and AI Chatbot across various departments, including IT, Admissions, Records, Registration, Financial Aid, and Accounts Receivable Services.
“It was a breath of fresh air to begin working with BlackBeltHelp. We have been extremely impressed, both with the product as well as with the team. You have an outstanding service and an equally outstanding support staff!”
Ben Roelofs
Director of User Services
University of Nevada, Reno