3 Reasons Why You Need After-Hours Support
When your end-users are calling you with support requests, they are already frustrated. If your help desk staff isn’t available when they are looking for immediate resolution of their issues, it adds to their ire and unhappy end-users haven’t ever done any organization any good. Moreover, emergencies can occur anytime. A student’s laptop might stop…
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5 Reasons Why You Should Outsource Your IT Help Desk
Outsourced IT support frees up your IT staff to strategize revenue-generating ideas and tend to various other tasks at hand. While you focus on your core competencies, your help desk addresses your end-users’ challenges. Their issues are handled by industry experts using the latest technology which increases your customer satisfaction rates and helps your business…
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Should You Outsource Your Help Desk or Keep It In-House?
Technology has fundamentally changed the way educational organizations function. With its infiltration in all walks of educational experience, there is an increased reliance on IT processes, including customer service. Educational institutions market their robust IT support frameworks to lure prospective students and retain the enrolled ones. Good IT environment is a significant criterion for potential…
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Four Reasons Why Your College Needs Live Chat
In the fast-paced age we are living in right now, customers’ expectations from a help desk have reached a new high. They want immediate help. If you can’t resolve their issues instantly, the least you can do is listen to them, let them know that their problems matter, and pacify them that you are making…
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After-Hours Help Desk Support- Does It Really Matter?
Successful businesses aren’t a fluke. They are successful because they deliver what the customers expect, at the right time. They actively listen to their end-users’ needs, demands and complaints. They inspire confidence by providing excellent customer service consistently and to be able to listen to your customers at all hours, your business has to have…
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adminbbh
Kick It Up Beyond 9 to 5 With After-Hours Help Desk Support
It’s 2 am in the morning. There is an exam the next day. Your institution’s LMS has contracted some technical issues. A number of your students are struggling with the login. They drop messages, call the IT department in vain. It’s the weekend. Your faculty members have to update some e-courses on your institution’s LMS…
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adminbbh
Exceed Your Students', Staff's and Faculty's Expectations – Have Round the Clock Help Desk Support
How does it feel to be on the phone, chat, for hours expecting somebody from the other end to answer? If the call disconnects, would you want to pick up the phone and call again? What if you have an assignment submission the next morning and there is no help available to fix the damned…
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adminbbh
After Hours Help Desk: Who Does it best?
The reality is, computer use by students, faculty, and staff isn’t a nine-to-five activity. For example, many of the students in all our institutions work part and full-time jobs to pay for their educations. They are using their computers at night and on weekends. And with student success on the line, you need a Help…
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adminbbh
Faculty frustrated with IT? 3 ways to make them happier
Faculty is one of your institution’s greatest assets. Are you doing everything you can to ensure a better user (IT) experience and give them a reason to stay? How often do you hear your faculty complain they had an issue while they were teaching a class and it took too long to resolve their problem?…
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3 Ways to Improve Your IT Help Desk
When a customer calls a help desk for assistance, he is already frustrated. He wants the quickest possible resolution of his problem. So, if a help desk agent is not efficient or is not available, it adds to the customer’s ire. That’s why a successful helpdesk seeks to deliver immediate responses, is available round-the-clock, and provides relevant…
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