City College of San Francisco Awards 24×7 IT Help Desk & OneStop Student Services Support RFP to BlackBeltHelp

CA, 2020: BlackBeltHelp is pleased to announce that City College of San Francisco has transitioned to BlackBeltHelp for OneStop and IT Help Desk Services. The OneStop support allows the college’s students to get answers to requests across the campus lifecycle 24×7 via phone, chat, web, email, and SMS/text. The IT help desk support enables the college to enhance their end-users’ experience by providing round-the-clock assistance for their unique IT needs.

Our partner institutions have also seen how the right OneStop model drives increased retention, completion, and student satisfaction rates. The ‘Never Closed’ OneStop model delivers:

Ability to serve both distance and presence-based students with a highly personalized experience
24×7 support by operating more efficiently
Immediate resolution of Admissions, Registration, Financial Aid, Student Accounts, and other student inquiries
90% student satisfaction rates by resolving student service inquiries in one interaction
Personalized online self-help tools and apps
Proactive “nudging” to students via text, voicemail, and phone to enable specific calls to action

About City College of San Francisco:

City College of San Francisco is a public and urban community college in San Francisco, California. Founded in 1935 as a junior college, it is the only community college in San Francisco that serves around 70,000 students annually. The college is accredited by Accrediting Commission for Community and Junior Colleges (ACCJC) of the Western Association of Schools and Colleges.

The scope of support includes (but not limited to):

Financial Aid

Applying for Financial Aid
Eligibility & Missing Documents
Applications selected for Verification
Account Status
Award Amounts
Support with following types of State & Federal Financial Aid:
- Grants
- Scholarships
- Loans
- Work-Study

Admissions/Enrollments

Application Process
Admission Status & Change in Student Information
Information on Fee Payment
Semester Important Dates
Medical Information
Class/ Course Registration
Enrollment Priorities & Graduation Applications
Petition Status

IT/LMS

Network Connectivity
Productivity Applications
Antivirus/Security Utilities
Learning Management Systems
Deliver cost-effective services
Operating System Support
Emails
Password Resets

Why BlackBelthelp 24×7 Technology Help Desk Support

Higher Education Focus (200+ Higher Education Clients) indicated their familiarity with Higher Education culture and Relationship Management Skills
Ability to support the entire learning eco system,including 24×7 OneStop Support, Learning Management System and Tech support
Flexibility to provide call overflow support during fall and spring semester beginning
Cost Effective Solution – 40% less expensive than any other vendor
End User Satisfaction – 24×7 support with multi-modality i.e. Call, Email, Chat, Web forms
Business Continuity – Internal Knowledge base created by BlackBeltHelp aids business continuity and sound training for existing staff

About BlackBeltHelp

At BlackBeltHelp, we believe that students succeed when you are always there for them. Our AI-powered solutions, backed by a network of support professionals, ensure students always have the help they need.

Our Clients