BlackBeltHelp

24/7 Student, Faculty and Staff Support

Through AI technology, backed by a human network, BlackBeltHelp addresses higher ed institutions support needs across IT, Learning Management, Admissions, Financial Aid, and beyond.

Cost-Effective and Reliable Support for Higher Education Institutions

AI-powered solutions, backed by a network of support professionals, ensure students always have the help they need to succeed. Our partner institutions lower their support service delivery costs, improve student experience, and increase staff bandwidth. What sets BBH apart is that we not only respond to incoming requests for IT and One-Stop student services, but also provide proactive outreach to students and their families through SMS and call campaigns to ensure engagement and prompt necessary actions.

Guided by Purpose and Principle

Our Mission

BlackBeltHelp is committed to empowering higher education institutions by delivering always-on support solutions and services to their students, faculty, and staff while reducing costs, increasing faculty and staff bandwidth, and improving student engagement and satisfaction.

Our Values

  • Transparency: Open and honest communication.
  • Diversity and Inclusion: Celebrating diverse perspectives.
  • Social Integrity: Ethical standards and social responsibility.
  • Innovation: Creativity and leveraging new ideas.
  • Customer Service: Exceptional support delivery.
Industry-Leading Service Level
  • 60 Sec. Average Speed of Answer (ASA)
  • 85% First Call Resolution
    (FCR)
  • 90% Customer Satisfaction (CSAT)
Meet Our Leadership

Meet the team committed to empowering higher ed institutions with premium support experiences to their faculty, staff and students.

Farzad Novin

VP of Marketing

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Christopher Uthe

Chief Product Officer

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Joe Heltzel

VP of Client Success (Interim)

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Collaboration for Success

More than Partners: Allies. Bringing the best technologies together to enable exceptional customer experience. Check out our Partners