BlackBeltHelp

        • Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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24/7 Support Through AI Technology, Backed by a Human Network

Company Overview

At BlackBeltHelp (BBH), we believe that students succeed when you are always there for them. Our AI-powered solutions, backed by a network of support professionals, ensure students always have the help they need.

We partner with over 150 higher ed institutions to lower support service delivery costs, improve student experience, and increase staff bandwidth. What sets BBH apart is that we not only respond to incoming requests for IT and One-Stop student services, but also provide proactive outreach to students and their families through SMS and call campaigns to ensure engagement and prompt necessary actions.

Our Mission

BlackBeltHelp is committed to empowering students to maximize their educational experience, delivering higher satisfaction rates, while reducing costs and increasing service availability for faculty, staff, and students.

It’s All About the People – Higher Education’s Premiere AI-enabled Support Services

  • Enrollment Support
  • Financial Aid Support
  • Student Services Support
  • IT Helpdesk Support
  • LMS Helpdesk Support

Futureproof Conversational AI Technology Seamlessly Integrated Into Your Campus Ecosystem

  • Customer Experience Platform
  • AI Voice & Chat Bot
  • EduView
  • Password Reset
  • Engagement Messenger
  • Knowledge Base

Only the Best for Our Customers

  • Average Speed of Answer (ASA) <60 seconds
  • First Call Resolution (FCR) >80%
  • Customer Satisfaction (CSAT) >80%

Leadership Team

Meet the team committed to empowering colleges and universities to deliver premium support experiences to their faculty, staff and students.

Partners

More than Partners: Allies. Bringing the best technologies together to enable exceptional customer experience.

200+

Clients

4M+

Student Support Annually

1M+

Interactions Handled Annually 

100%

Referenceable