BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Data and Analytics - CX Portal

          Real-time reports, dashboards, and tools for resource planning and decision-making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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BlackBeltHelp Launches a Pre-Built COVID-19 Chatbot at ZERO COST

June 2020, KY: We are pleased to announce the launch of our FREE Pre-Built COVID-19 Chatbot to help higher education institutions in dealing with increased support requests. The Chatbot delivers quick, accurate, and automated answers regarding COVID-19 to the students and can be set-up within a week.

There has been an overwhelming increase in student questions around COVID-19 due to the seismic shift of face-to-face teaching and learning online. BlackBeltHelp is providing COVID-19 Chatbot at no cost to help higher education institutions in focusing on more complex and high-value tasks. Implementing the Chatbot will ensure that students get answers to their questions without waiting in lengthy queues over the phone.

BlackBeltHelp assists institutions in communicating information quickly and accurately to students by:

  • Reducing support costs and increasing efficiency
  • Automating high volume of COVID-19 questions via web and mobile
  • Answering repetitive COVID-19 specific questions
  • Providing COVID-19 specific information in 20+ languages