BlackBeltHelp

        • Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Gain Actionable Insights from Every Interaction

Data and Analytics That Allows You to Measure, Monitor, and Optimize Your Institution’s Support with Precision

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Real-Time Data and Analytics: The CX Portal

Empower your institution to analyze all interactions across AI chatbots, helpdesks, knowledgebases, live chats, SMS messaging and more. With the CX Portal you can access comprehensive data and analytics from call volume to student behavior and beyond in order to monitor and manage your institution’s support performance.

Key Features
Real-time, in-depth data and analytics.
Monitor support staff performance in real-time.
Insights into multiple support channels.
Data-informed strategies and decision making.
Monitor and train AI bots to improve accuracy.
Role-based permissions and downloadable reports.

The Impact of CX Portal

  • Increase productivity and performance.
  • Enhance decision-making and process improvement.
  • Lower support delivery cost.
  • Boost support staff performance.
  • Improve student and staff experience.
Blog

7 Distinct Ways Contact Centers Can Ensure Student Success

In the ever-evolving landscape of education, student success remains at the core of every academic institution’s mission. From K-12 to Higher Education, fostering student success and providing comprehensive support is crucial for student growth and development.  This is even more important for today’s students – who have become accustomed to quick and efficient services, whether […]

How does AI-driven multimodal support help improve student success?

99.4% of 509 higher education institutions in the U.S. say that artificial intelligence (AI) in education and learning will be instrumental to their institution’s competitiveness in the next three years. In the rapidly evolving landscape of education, student success is paramount. One notable shift is the increasing diversity of student populations, including a rise of […]

Impact of AI in Higher Education CX Solutions: Challenges and Opportunities

Introduction: In today’s rapidly evolving technological landscape, artificial intelligence (AI) is revolutionizing various industries, including higher education. AI-powered solutions are reshaping the way institutions engage with their students, faculty, and staff, particularly in the realm of customer experience (CX). This blog explores the profound impact of AI in higher education CX solutions, highlighting the challenges and opportunities […]

What can CX Portal do for your institution?
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