BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Data and Analytics - CX Portal

          Real-time reports, dashboards, and tools for resource planning and decision-making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Reimagine How Support Staff Access and Deliver Information

Everything You Need from All Your Campus Systems on a Single Screen to Resolve Issues More Efficiently

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Higher Ed’s Only Cross-Campus Support Platform

Improve student experience and satisfaction, and increase staff efficiency and bandwidth with a streamlined, centralized, systems-integrated, one-stop platform for all your campus support.

Key Features

A one-stop platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

A Single-Screen, Holistic View into Students’ Relevant Support Information and Data
Seamless Integration with Campus Systems & Applications
Customizable View to Meet Institution’s Requirements and Needs
Ability to Create, Escalate, and Close Tickets within the Platform
Secure and FERPA Compliant
Role-Based Access Control

Our EduView Clients

The Impact of EduView

  • Increase Student Satisfaction
  • Increase Support Staff Efficiency
  • Increase First Contact Resolution Rate
  • Reduce Operational Costs
  • Improve Support Accuracy
  • Reduce On-Boarding Time

Client Success

Outcomes

  • 55 Secs. Avg. Speed to Answer
  • 92% Answer Rate​
  • 90% First Call Resolution​
  • 1,500 Annual Interactions​
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Keyan Williams
Assistant Director, I.T. Support Operations
Cornell University

BlackBeltHelp does off-hours support for us and it has been a pleasure working with them. They have been helping us in handling the calls efficiently even during the increase in call volumes. We have the confidence in BlackBeltHelp during outages and know that our customers will get every support needed even when we are not working.

Answer Every Question from a Single Platform

BlackBeltHelp’s EduView securely unifies all your campus systems to provide efficient and accurate support.

Blog
Overcoming Helpdesk Support Challenges in Higher Education

Overcoming Helpdesk Support Challenges in Higher Education

Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests.  However, providing effective Helpdesk support in this dynamic environment […]

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Empowering Higher Education Institutions: Unveiling the Benefits of EduView

Empowering Higher Education Institutions: Unveiling the Benefits of EduView

Traditional support methods are gradually being supplemented and, in some cases, replaced by more modern and efficient approaches. Millennials and Gen-Zs being the digital natives, are accustomed to seamless and personalized experiences in every aspect of their lives. As a result, several domains, including the higher education sector, are now shifting towards offering support that […]

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All-in-One Convenience: Why juggle multiple applications when you can have everything you need in one place

All-in-One Convenience: Why juggle multiple applications when you can have everything you need in one place

In today’s fast-paced higher education landscape, institutions face numerous challenges in providing seamless support to their students and staff. From meeting the increasing expectations of students for instant and around-the-clock access to support services to adapting to the diverse communication preferences of the modern digital age, universities must navigate budget constraints while scaling their support […]

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What can EduView do for your institution?

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