Reimagine How Support Staff Access and Deliver Information

Everything You Need from All Your Campus Systems on a Single Screen to Resolve Issues More Efficiently

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EduView

Higher Ed’s Only Cross-Campus Support Platform

Improve student experience and satisfaction, and increase staff efficiency and bandwidth with a streamlined, centralized, systems-integrated, one-stop platform for all your campus support.

Key Features

A one-stop platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

A Single-Screen, Holistic View into Students’ Relevant Support Information and Data

Seamless Integration with Campus Systems & Applications

Customizable View to Meet Institution’s Requirements and Needs

Ability to Create, Escalate, and Close Tickets within the Platform

Secure and FERPA Compliant

Role-Based Access Control

Our EduView Clients

The Impact of EduView

Increase Student Satisfaction
Increase Support Staff Efficiency
Increase First Contact Resolution Rate
Reduce Operational Costs
Improve Support Accuracy
Reduce On-Boarding Time

Client Success

Outcomes

55 Secs. Avg. Speed to Answer
92% Answer Rate
90% First Call Resolution
1,500 Annual Interactions

Explore More Case Studies

Keyan Williams
Assistant Director, I.T. Support Operations
Cornell University

BlackBeltHelp does off-hours support for us and it has been a pleasure working with them. They have been helping us in handling the calls efficiently even during the increase in call volumes. We have the confidence in BlackBeltHelp during outages and know that our customers will get every support needed even when we are not working.

Blog

Overcoming Helpdesk Support Challenges in Higher Education

Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests. However, providing effective Helpdesk support in this dynamic environment […]

Empowering Higher Education Institutions: Unveiling the Benefits of EduView

Traditional support methods are gradually being supplemented and, in some cases, replaced by more modern and efficient approaches. Millennials and Gen-Zs being the digital natives, are accustomed to seamless and personalized experiences in every aspect of their lives. As a result, several domains, including the higher education sector, are now shifting towards offering support that […]

All-in-One Convenience: Why juggle multiple applications when you can have everything you need in one place

In today’s fast-paced higher education landscape, institutions face numerous challenges in providing seamless support to their students and staff. From meeting the increasing expectations of students for instant and around-the-clock access to support services to adapting to the diverse communication preferences of the modern digital age, universities must navigate budget constraints while scaling their support […]

What can EduView do for your institution?

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