BlackBeltHelp

        • Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Around-the-Clock Financial Aid Support from FAFSA Assistance to Award Processing

Improve Student Experience and Increase Staff Bandwidth with 24-7 Financial Aid Support

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24/7 Financial Aid Support for Higher Education

Deliver comprehensive, year-round financial aid assistance with our dedicated team of experts, available via web, chat, messaging, and phone. Our financial aid support integrates smoothly with your campus systems, providing a single point of contact for all financial aid inquiries. Streamline your processes, enhance student satisfaction, and maintain secure, FERPA-compliant services for your institution.

Premium SLAs
  • Average Speed of Answer (ASA) <60 seconds
  • First Call Resolution (FCR) >85%
  • Customer Satisfaction (CSAT) >90%
Key Features
Accessible through phone, email, live chat, chatbot, and self-service options.
Tailored to address your institution’s unique financial aid requirements.
Compatible with all major financial aid systems and software.
Teams available domestically and globally to fit your budget.
Fully compliant with FERPA regulations.
24/7 support for all student inquiries related to financial aid.

Our Financial Aid Support Clients

The Impact of Financial Aid Support

  • Improve student experience and satisfaction.
  • Increase staff bandwidth to focus on high-value initiatives.
  • Boost enrollment and improve retention.
  • Lower Financial Aid service delivery cost.
Client Success
Outcomes
  • 52 Secs. Avg. Speed to Answer
  • 93% Answer Rate​
  • 85% First Call Resolution​
  • 89% Chatbot Resolution Rate​
Candace Jones
Vice President – Business Services​
Pasadena City College

BlackBeltHelp always steps-up to provide immediate support to Pasadena City College’s students for the challenges that arise in Admissions, Financial Aid, and Enrollment. Having a reliable Call Center where our students can talk to a professional well-versed in our campus procedures reduces anxiety and accelerates our ability to deliver information quickly.

We Answer Every Financial Aid Question from a Single Platform

BlackbeltHelp Student Services Support agents can securely access all your campus systems to efficiently and accurately address all your students’ questions.

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What can Financial Aid Support do for your institution?
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