BlackBeltHelp

        • Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Around-the-Clock Student Services Support from Accounts to Advising

Enhance Student Experience and Expand Staff Capacity with 24/7 Student Support Services

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Smiling woman with headset, LMS helpdesk interface showcasing AI-powered assistance for 24/7 support in higher education

24/7 Student Services Support for Higher Education

24/7/365 One-Stop live support with highly trained staff offering personalized, AI-powered, multi-channel assistance (web, chat, messaging, phone). Seamlessly integrated with your campus technologies to provide a single point of contact for all student inquiries, resulting in lower service delivery costs while ensuring secure, FERPA-compliant support.

Premium SLAs
  • Average Speed of Answer (ASA) <60 seconds
  • First Call Resolution (FCR) >85%
  • Customer Satisfaction (CSAT) >90%
Key Features
Multimodal support: phone, email, live chat, chatbot, and self-service options
Seamless integration with SIS/ERP, LMS, FAMS, and more
Customizable IVR & caller ID for personalized interactions
Domestic and global teams tailored to your budget
Quality assurance through recorded interactions
Secure and FERPA-compliant platform

Our Student Service Support Clients

The Impact of Student Service Support

  • Lower Support Service Delivery Cost
  • Expand Access to 24/7, Nights and Weekends Support
  • Increase Faculty and Staff Bandwidth
  • Improve Student Engagement and Satisfaction
Visual representation of how an IT helpdesk can positively impact an organization

Student Services Support Includes

Financial Aid

  • Applying for Aid
  • Awards
  • Eligibility and Satisfactory Academic Progress
  • FAFSA Questions
  • General Information
  • Grants and Scholarships
  • Loans
  • Verification / Tax Information
  • Veteran and Military Benefits

Student Services

  • Academic Assistance
  • Support Programs
  • Wellness Resources
  • Student Organization
  • Campus Events
  • Dinning Services

Admissions

  • Admissions – Undergraduate
  • Admissions – Graduate
  • Application Process
  • Admissions Status
  • Missing Documents and Transcripts
  • Important Dates
  • Campus and Program Information
  • Residency Status

Online Learning

  • Online Programs Information
  • Admissions for Online Students
  • Advising for Online Students
  • Online Student Success
  • Tuition and Fees for Online Students

Records and Registrations

  • Academic Records
  • Course Information
  • Course Registration
  • Drop / Withdraw
  • Degree and Graduation Questions
  • Grades
  • Majors and Minors
  • Transcripts

Military and Veteran Services

  • GI Bill Benefits
  • Military Tuition Assistance
  • Academics
  • Veteran Benefits and Services
  • Veteran Organizations
  • Veteran Certification

Student Accounts

  • Account Balance and Holds
  • Tuition and Fees
  • Payments and Deadlines
  • Payment Methods
  • Payment Plans
  • Payment Statements and History
  • Late Fees
  • Refund

Academic Advising

  • Course Requirements
  • Course Sequencing
  • Elective Choices
  • Study Aboard Opportunities
  • Honors College
  • Majors and Minors Information
Client Success
Outcomes
  • 52 Secs. Avg. Speed to Answer
  • 93% Answer Rate​
  • 85% First Call Resolution​
  • 89% Chatbot Resolution Rate​
Candace Jones
Vice President – Business Services​
Pasadena City College

BlackBeltHelp always steps-up to provide immediate support to Pasadena City College’s students for the challenges that arise in Admissions, Financial Aid, and Enrollment. Having a reliable Call Center where our students can talk to a professional well-versed in our campus procedures reduces anxiety and accelerates our ability to deliver information quickly.

We Answer Every Student Services Support Question from a Single Platform

BlackbeltHelp Student Services Support agents can securely access all your campus systems to efficiently and accurately address all your students’ questions.

Blog

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In the ever-evolving landscape of education, student success remains at the core of every academic institution’s mission. From K-12 to Higher Education, fostering student success and providing comprehensive support is crucial for student growth and development.  This is even more important for today’s students – who have become accustomed to quick and efficient services, whether […]

How does AI-driven multimodal support help improve student success?

99.4% of 509 higher education institutions in the U.S. say that artificial intelligence (AI) in education and learning will be instrumental to their institution’s competitiveness in the next three years. In the rapidly evolving landscape of education, student success is paramount. One notable shift is the increasing diversity of student populations, including a rise of […]

Impact of AI in Higher Education CX Solutions: Challenges and Opportunities

Introduction: In today’s rapidly evolving technological landscape, artificial intelligence (AI) is revolutionizing various industries, including higher education. AI-powered solutions are reshaping the way institutions engage with their students, faculty, and staff, particularly in the realm of customer experience (CX). This blog explores the profound impact of AI in higher education CX solutions, highlighting the challenges and opportunities […]

What can Student Service Support do for your institution?
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