BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Data and Analytics - CX Portal

          Real-time reports, dashboards, and tools for resource planning and decision-making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Highly Secure, Web-Based Password Management Solution

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Key Features
  • Seamless Integration: Our IVR-based password reset tool seamlessly integrates with the campus active directory or SSO provider, ensuring a hassle-free experience.
  • Multi-factor Authentication: Enhance security with multi-factor authentication to verify user identity during password reset, reducing unauthorized access.
  • 24/7 Accessibility: Users can reset their passwords around the clock, providing flexibility and convenience for both students and staff.
  • Quick Resolution: Significantly reduces the time to resolve password issues, getting users back to work or study faster.
  • Automated Self-Service: Promotes self-service, reducing the need for human intervention.

DATA SHEET

Benefits of Password Reset

  • Cost Savings: Reduced human intervention lowers operational costs.
  • Security Enhancement: Multi-factor authentication strengthens data protection, reducing the risk of security breaches.
  • Resource Allocation: Staff can focus on more critical tasks, improving overall productivity.
  • Efficiency: Faster resolution times result in better productivity and less downtime for users.
  • User Satisfaction: Enhanced services lead to happier users, contributing to the institution’s reputation.
  • Competitive Advantage: Implementing advanced self-service tools demonstrates the institution’s commitment to innovation and excellence, attracting students and staff.

Password Reset Timeline

Customer Success Stories
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Frequently Asked Questions
Q.1 What is self-service password reset?

In contrast to the traditional way of contacting the helpdesk, a self-service password reset is a more effective alternative for employees and organizations who are seeking to reduce their support costs by reducing their support inquiries.  

Q.2 Why use self-service password reset tool?

Helpdesk teams get bogged down by low-level issues such as “password resets”, which delays their ability to respond to more critical issues. Hence, a conversational chatbot can reset a password by itself, further reducing helpdesk calls while also reducing costs.

Q.3 How does password reset automation work?

In case the user forgets the password, the tool will get the institution ID from the user. It will then verify the user’s identity and access the management application. An OTP (One Time Passcode) will then be sent and verified via the message service app. The automated password reset tool will create a one-time password and update in IAM applications and finally, create a resolved ticket.  

Q.4 How does password reset impact the end user?

Users can quickly and easily reset passwords, minimizing disruption to their work or studies. Multi-factor authentication ensures that their accounts remain secure, protecting personal and institutional data. Along with that, 24/7 access empowers users to reset passwords when it’s most convenient for them.

Q.5 Is Password Reset tool economical?

Yes, it is. Reducing reliance on manual interventions minimizes ongoing operational expenses, making the business more cost-effective.

Q.6 Is Password Reset tool secure enough to protect important data and information?

Yes, this tool is designed essentially to enhance the security of institutional data. Our strengthened data security safeguards the institution’s reputation and protects sensitive information. 

Q.7 Does password reset offer after-hours support?

Yes, it does. The 24/7 access empowers users to reset passwords when it’s most convenient for them.