BlackBeltHelp

Johns Hopkins Carey Business School Awards Help Desk Support RFP to BlackBeltHelp

MD, 2022: We are proud to announce that Johns Hopkins Carey Business School has awarded 24×7 IT & Canvas® Help Desk Support RFP to BlackBeltHelp. BlackBeltHelp’s robust and technology driven support will instantly connect students, faculty, and staff to the support they need at all hours of the day.

Johns Hopkins Carey Business School will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.

Scope of Support:

General IT Help Desk

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

Canvas® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course Navigation & finding grades
  • Adding/Dropping courses
  • Course Imports/Exports/Backups
  • How to submit a quiz
  • How to post to a discussion thread
  • Issues affecting multiple students
  • Editing Course Content

About Johns Hopkins Carey Business School:

The Johns Hopkins Carey Business School is the graduate business school of Johns Hopkins University in Baltimore, Maryland. It was established in 2007 and offers full-time and part-time programs leading to the Master of Business Administration degree and Master of Science degree.