BlackBeltHelp

Lake Land College Awards Help Desk Support RFP to BlackBeltHelp

IL, 2022: We are happy to announce that Lake Land College has awarded 24×7 IT & Canvas® Help Desk Support RFP to BlackBeltHelp. BlackBeltHelp’s robust and technology driven support will instantly connect students, faculty, and staff to the support they need at all hours of the day.

Lake Land College will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.

Scope of Support:

General IT Help Desk

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

Canvas® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses
  • Course Imports/Exports/Backups

About Lake Land College:

Lake Land College is a community college in Mattoon, Illinois. The college was founded in 1966. As of the Fall 2021 semester Lake Land serves 3,644 students, mainly from the east-central Illinois region, in various two-year programs. Lake Land students can earn a degree for immediate employment or use the training to prepare for further university education, often at Eastern Illinois University. The average age of the students is 23.5 years.