BlackBeltHelp

        • Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Uninterrupted Learning and Instruction for Your Students and Faculty

Enable Seamless 24/7 Learning and Support for Students and Faculty

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Smiling woman with headset, LMS helpdesk interface showcasing AI-powered assistance for 24/7 support in higher education

24/7 LMS Helpdesk Support for Higher Education

Provide round-the-clock support with experienced professionals delivering personalized, multimodal, AI-powered assistance through web, live chat, chatbot, text, and phone. Our LMS helpdesk seamlessly integrates with your campus technologies, offering a single point of contact for all Learning Management System issues and inquiries. Reduce service delivery costs while ensuring FERPA-compliant learning and instruction support.

Premium SLAs
  • Average Speed of Answer (ASA) <60 seconds
  • First Call Resolution (FCR) >85%
  • Customer Satisfaction (CSAT) >90%
Key Features
Available via phone, email, live chat, chatbot, and self-service.
Customized to meet your institution’s specific LMS needs.
Support major LMS platforms such as Blackboard, Moodle, Canvas, D2L, and more.
Domestic and global teams designed to fit your budget.
Fully compliant with FERPA regulations.
Round-the-clock support for all end-user inquiries.

LMS Helpdesk Support Clients

The Impact of LMS Helpdesk Support

  • Facilitate Uninterrupted Learning and Improve Academic Outcomes
  • Provide Continuous and Seamless Instructional Delivery
  • Increase Faculty and Staff Bandwidth
  • Improve Student Experience and Satisfaction
  • Lower LMS Support Service Delivery Cost
Student using laptop with LMS icons, showcasing the impact of LMS helpdesk support on learning, delivery, and satisfaction

LMS Helpdesk Support Includes

SIS / ERP

  • Banner
  • Peoplesoft
  • Jenzabar
  • Colleague
  • Workday
  • Ellucian

Operating System Support

  • Windows 10 and newer
  • Mac OS X and newer
  • IOS, Android, Windows, Mobile
  • End-user (non-college owned hardware) PC support to include functionality, BHO / ActiveX, Toolbars

Network Connectivity

  • Physical connectivity and troubleshooting
  • Wireless connectivity and troubleshooting
  • Mobile device connectivity and troubleshooting
  • MiFi Hotspots

Email

  • Microsoft Outlook
  • Microsoft Entourage
  • Mac Mail
  • Gmail
  • Microsoft Live Mail
  • Client’s Email System
  • Office 365
  • Outlook Web Access

Productivity Applications

  • Microsoft Office Suite
  • OneDrive
  • VDI (Microsoft Virtual Desktop)
  • Slack
  • Teams
  • Zoom
  • Stream

Password Reset

  • Azure Active Directory self-service password reset (via site-to-site VPN access)
  • Including reset of MFA
  • Portal
  • SSO Login
  • LMS Login
  • ERP/SIE Login
  • Email

Third Party Tools

  • Turnitin
  • Kaltura
  • Respondus
  • Unicheck
  • CiDi Labs
  • WebEx
Client Success
Outcomes
  • 68 Secs. Avg. Speed to Answer
  • 92% Answer Rate​
  • 78% First Call Resolution​
  • 40K+ Annual Interactions​​
Andrea Tanner
Senior Director
​ Technology Support​

We really appreciate the quality of BBH support agents and the quick turnaround time when it comes to updating the internal Knowledge Base after we contact our account rep with changes. They also ask great clarifying questions and let us know if one of our users has an issue that we need to address. During the pandemic, I was thankful to have BBH to lean on.

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Introduction: In today’s rapidly evolving technological landscape, artificial intelligence (AI) is revolutionizing various industries, including higher education. AI-powered solutions are reshaping the way institutions engage with their students, faculty, and staff, particularly in the realm of customer experience (CX). This blog explores the profound impact of AI in higher education CX solutions, highlighting the challenges and opportunities […]

What can LMS Helpdesk Support do for your institution?
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Smiling woman with headset providing 24/7 LMS Helpdesk support, featuring dashboards for ticket insights and resolution tracking