Around-the-Clock Student Support Services from Accounts to Advising
Enhance Student Experience and Expand Staff Capacity with 24/7 Student Support Services
Enhance Student Experience and Expand Staff Capacity with 24/7 Student Support Services
24/7/365 One-Stop live support with highly trained staff offering personalized, AI-powered, multi-channel assistance (web, chat, messaging, phone). Seamlessly integrated with your campus technologies to provide a single point of contact for all student inquiries, resulting in lower service delivery costs while ensuring secure, FERPA-compliant support.
Lower Support Service Delivery Cost
Expand Access to 24/7, Nights and Weekends Support 
Increase Faculty and Staff Bandwidth
Improve Student Engagement and Satisfaction
Financial Aid
Student Services
Admissions
Online Learning
Records and Registrations
Military and Veteran Services
Student Accounts
Academic Advising
52 Secs. Avg. Speed to Answer
93% Answer Rate
85% First Call Resolution
89% Chatbot Resolution Rate
BlackBeltHelp always steps-up to provide immediate support to Pasadena City College’s students for the challenges that arise in Admissions, Financial Aid, and Enrollment. Having a reliable Call Center where our students can talk to a professional well-versed in our campus procedures reduces anxiety and accelerates our ability to deliver information quickly.
BlackbeltHelp Student Support Services agents can securely access all your campus systems to efficiently and accurately address all your students’ questions.
In the ever-evolving landscape of education, student success remains at the core of every academic institution’s mission. From K-12 to Higher Education, fostering student success and providing comprehensive support is crucial for student growth and development. This is even more important for today’s students – who have become accustomed to quick and efficient services, whether […]
99.4% of 509 higher education institutions in the U.S. say that artificial intelligence (AI) in education and learning will be instrumental to their institution’s competitiveness in the next three years. In the rapidly evolving landscape of education, student success is paramount. One notable shift is the increasing diversity of student populations, including a rise of […]
Introduction: In today’s rapidly evolving technological landscape, artificial intelligence (AI) is revolutionizing various industries, including higher education. AI-powered solutions are reshaping the way institutions engage with their students, faculty, and staff, particularly in the realm of customer experience (CX). This blog explores the profound impact of AI in higher education CX solutions, highlighting the challenges and opportunities […]
Yes, BlackBeltHelp’s One-Stop Student Support Services are available 24/7 365 days with live agents through phone, email, live chat, and web ticketing, addressing a wide range of student services including admissions, financial aid, registration, accounts, and general administration questions.
Yes, BlackBeltHelp Student Support Services can be integrated with your institution’s existing systems such as SIS/ERP, FAMS, LMS, Enrollment Management tools, and more.
It typically takes 4 to 6 weeks to implement Student Support Services at your campus. This timeline includes kick-off and introductions, knowledge transfer working sessions, validating and publishing knowledge base articles, technology integration, and agents staffing, training and certification.
BlackBeltHelp Student Support Services pricing is based on the number of user interactions and can vary based on a number of factors such required integrations, services and departments covered, and existing purchasing contracts.
BlackBeltHelp Student Support Services are FERPA complaint. User data is never stored; personally identifiable information (PII), records and access information are only housed in AWS, Salesforce, and/or InContact (our contact center software). We perform network vulnerability assessments and penetration testing through a 3rd party provider. Our comprehensive security measures also include agents’ background checks and regular security training. Lastly, client’s applications are only accessed through remote desktop via secured VPN tunnel.
Our student support service agents are all located in the U.S. across 18 different states.
