Around-the-Clock Student Services Support from Accounts to Advising

Enhance Student Experience and Expand Staff Capacity with 24/7 Student Support Services

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Student Service Support

24/7 Student Services Support for Higher Education

24/7/365 One-Stop live support with highly trained staff offering personalized, AI-powered, multi-channel assistance (web, chat, messaging, phone). Seamlessly integrated with your campus technologies to provide a single point of contact for all student inquiries, resulting in lower service delivery costs while ensuring secure, FERPA-compliant support.

Premium SLAs

Average Speed of Answer (ASA) <60 seconds
First Call Resolution (FCR) >85%
Customer Satisfaction (CSAT) >90%

Key Features

Multimodal support: phone, email, live chat, chatbot, and self-service options

Seamless integration with SIS/ERP, LMS, FAMS, and more

Customizable IVR & caller ID for personalized interactions

Domestic and global teams tailored to your budget

Quality assurance through recorded interactions

Secure and FERPA-compliant platform

Our Student Service Support Clients

The Impact of Student Service Support

Lower Support Service Delivery Cost
Expand Access to 24/7, Nights and Weekends Support
Increase Faculty and Staff Bandwidth
Improve Student Engagement and Satisfaction

Student Services Support Includes

Financial Aid

Applying for Aid
Awards
Eligibility and Satisfactory Academic Progress
FAFSA Questions
General Information
Grants and Scholarships
Loans
Verification / Tax Information
Veteran and Military Benefits

Student Services

Academic Assistance
Support Programs
Wellness Resources
Student Organization
Campus Events
Dinning Services

Admissions

Admissions – Undergraduate
Admissions – Graduate
Application Process
Admissions Status
Missing Documents and Transcripts
Important Dates
Campus and Program Information
Residency Status

Online Learning

Online Programs Information
Admissions for Online Students
Advising for Online Students
Online Student Success
Tuition and Fees for Online Students

Records and Registrations

Academic Records
Course Information
Course Registration
Drop / Withdraw
Degree and Graduation Questions
Grades
Majors and Minors
Transcripts

Military and Veteran Services

GI Bill Benefits
Military Tuition Assistance
Academics
Veteran Benefits and Services
Veteran Organizations
Veteran Certification

Student Accounts

Account Balance and Holds
Tuition and Fees
Payments and Deadlines
Payment Methods
Payment Plans
Payment Statements and History
Late Fees
Refund

Academic Advising

Course Requirements
Course Sequencing
Elective Choices
Study Aboard Opportunities
Honors College
Majors and Minors Information

Client Success

Outcomes

52 Secs. Avg. Speed to Answer
93% Answer Rate
85% First Call Resolution
89% Chatbot Resolution Rate

Explore More Case Studies

Candace Jones
Vice President – Business Services
Pasadena City College

BlackBeltHelp always steps-up to provide immediate support to Pasadena City College’s students for the challenges that arise in Admissions, Financial Aid, and Enrollment. Having a reliable Call Center where our students can talk to a professional well-versed in our campus procedures reduces anxiety and accelerates our ability to deliver information quickly.

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What can Student Service Support do for your institution?

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