BlackBeltHelp

Riverside Community College District Selects BlackBeltHelp for 24×7 IT and LMS Help Desk Support

CA, 2021: We are proud to announce our partnership with Riverside Community College District to provide 24×7 IT and Canvas® help desk support. The implemented services will instantly connect students, faculty, and staff to the support they need at all hours of the day.

Riverside Community College District will also leverage the Simplify Platform to assist users with self-service options. These products will help the college in removing student barriers to remote and hybrid learning while achieving the institutional goals at a fraction of the cost.

Benefits to the Riverside Community College District:
• Removing student barriers to remote/online learning
• Delivering cost-effective services
• Expanding service and increasing efficiency

Scope of Support:

General IT

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email

Canvas® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses