BlackBeltHelp

Samuel Merritt University Selects BlackBeltHelp Simplify IT HD 24/7 and LMS Support Services

CA, 2023: We are happy to announce our partnership with Samuel Merritt University to provide 24/7 IT Help Desk and LMS support. BlackBeltHelp’s robust and technology driven support will instantly connect students, faculty, and staff to the support they need beyond the business hours, weekends, and holidays.

Samuel Merritt University will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.

Scope of Support:

General IT Help Desk

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course Navigation & finding grades
  • Adding/Dropping courses
  • Course Imports/Exports/Backups
  • How to submit a quiz
  • How to post to a discussion thread
  • Issues affecting multiple students
  • Editing Course Content

About Samuel Merritt University:

Samuel Merritt University (SMU) is a private university focused on health sciences and located on the Summit campus of the Alta Bates Summit Medical Center in Oakland, California. It was an affiliate of the Sutter Health Network and Alta Bates Summit Medical Center until becoming a wholly independent institution in January 2022, upon its disaffiliation from Sutter Health. It is the only provider of physical therapists, occupational therapists, and physician assistants and is the largest source of nurses in the greater East Bay. Formerly known as Samuel Merritt College, it was founded in 1909 as a hospital school of nursing.