BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Data and Analytics - CX Portal

          Real-time reports, dashboards, and tools for resource planning and decision-making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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BlackBeltHelp is pleased to announce a Strategic Business Partnership with EesySoft, a prominent provider of ed-tech tools

April 2019: EesySoft, a leading provider of education technology tools, specializes in providing support and communication solutions for the higher education market. The Company renders technology adoption toolkit to the institutions for the Learning Management System – Canvas to improve their teaching and learning. The Smart Application Support measures the real-time usage statistics and takes adequate data-driven actions to optimize and improve support.

BlackBeltHelp’s products and services are designed to cope up with the challenges in an ever-progressive higher education landscape contending with declining support budgets, and rising student expectations. BlackBeltHelp, having over 200 higher education clients across US and Canada, provides round-the-clock hi-tech ERP, SIS, and LMS help desk support.

EesySoft provides customizable inline messages 24×7 within the LMS to overall maximize the value of the learning technology and promote functionality. Additionally, data-driven actions can be taken to focus on the outcomes of the student experience.

With this partnership, BlackBeltHelp and EesySoft desire to serve their user institutions better by citing each other’s cost-effective and high-quality solutions to their clients and sharing the best practices for LMS support.

This collaboration will benefit each company’s client-base as we strongly believe that students and faculty should be supported as and when in need to optimize the end-user experience. By combining EesySoft’s quality technology adoption package for the respective LMS with BlackBeltHelp’s extensive, centralized support services, this partnership establishes a beneficial event for all the parties.

BlackBeltHelp provides an array of other student services and applications including comprehensive IT support for several LMSs to deliver an integrated experience that the modern student expects. By partnering with EesySoft, we will be able to provide instant in-application support to enhance user satisfaction and lower the support costs.