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        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Data and Analytics - CX Portal

          Real-time reports, dashboards, and tools for resource planning and decision-making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Drive Engagement and Actions with Personalized SMS Communications

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  3. Engagement Messenger
Key Features
  • Broadcasts text messages to bulk users 
  • Integrates with SIS to fetch user details 
  • Messages can contain URLs 
  • Helps in scheduling campaigns 
  • Bot can be setup to respond to user FAQs regarding campaigns

DATA SHEET

Benefits of Engagement Messenger

  • Clear, informative, and timely alerts 
  • Two-way communication with students 
  • Personalized reminders to students for important deadlines
  • Leverages data from SIS/ERP to run campaigns 
  • Provides insights on your campaigns.

LET’S GET STARTED

Engagement Messenger Timeline

Customer Success Stories
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Blog
Empowering Educators: Classroom Technology Support Solutions for Seamless Teaching

Empowering Educators: Classroom Technology Support Solutions for Seamless Teaching

In the digital era, classroom technology solutions are revolutionizing modern education by transforming traditional teaching methods and enhancing the learning experience. Interactive whiteboards, digital projectors, learning management systems, and online collaboration tools are becoming integral parts of the classroom, fostering engagement, collaboration, and personalized learning. Classroom technology also offers significant benefits to higher education instructors […]

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Leveraging AI Chatbots: Enhancing Student Engagement and Success in Universities

Leveraging AI Chatbots: Enhancing Student Engagement and Success in Universities

In today’s digital age, universities constantly seek innovative ways to connect with students and support their academic journey. One such technology that has gained traction in recent years is AI chatbots.  These intelligent virtual assistants have revolutionized the way universities interact with students, offering personalized support, timely assistance, and valuable resources to help them succeed. In […]

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Overcoming Helpdesk Support Challenges in Higher Education

Overcoming Helpdesk Support Challenges in Higher Education

Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests.  However, providing effective Helpdesk support in this dynamic environment […]

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Frequently Asked Questions
Q.1 How does Engagement Messenger Work?

Simply and easily send individual or group text messages based on students’ queries directly from the tool. Institutions can view and track campaign effectiveness.

Q.2 How does Engagement Messenger help to effectively communicate with students?
  • Clear, informative, and timely alerts
  • Two-way communication with students
  • Personalized reminders to students for important deadlines
  • Leverages data from SIS/ERP to run campaigns
  • Provides insights on your campaigns
Q.3 How does automated texting impact student success?

Automated texts are only a means in technology. However, it is considered to be a means to keep students engaged. They are essentially indirect suggestions that gently steer an individual to a desired action. It also increases student engagement.

Q.4 Why use texting when we can use traditional forms of communication such as emails?

Students have preferred modes of communication. While most students prefer emails, many younger generations and the gen-zs prefer texting. As educators, we need to go with the demographics and meet them where they are.