Empowering Faculty with One Tap Resolution for Classroom Emergency Issues
Imagine it’s the end of the semester. Exams are around the corner. You plan to help your students skim through the important concepts quickly as part of your last-minute revision strategy. As soon as you start the presentation, the projector goes awry. You try to fix the glitch in vain. Two hours get wasted by…
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Kick It Up Beyond 9 to 5 With After-Hours Help Desk Support
It’s 2 am in the morning. There is an exam the next day. Your institution’s LMS has contracted some technical issues. A number of your students are struggling with the login. They drop messages, call the IT department in vain. It’s the weekend. Your faculty members have to update some e-courses on your institution’s LMS…
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Artificial Intelligence: Panacea for your Higher Education Woes
A prospective student, looking forward to major in English, calls the financial aid office of her dream college. After two rings, an automated voice asks her what does she need help with. On her inquisitiveness about the financial aid procedure, the voice on the other end runs her through the nuances of the process in…
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Exceed Your Students', Staff's and Faculty's Expectations – Have Round the Clock Help Desk Support
How does it feel to be on the phone, chat, for hours expecting somebody from the other end to answer? If the call disconnects, would you want to pick up the phone and call again? What if you have an assignment submission the next morning and there is no help available to fix the damned…
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Here's how AI is revolutionizing the help desk industry
Your day is not going good. The schedule is all filled up, and the back of your brain is loaded with problems at home. You’re squeezing in lunch with a friend who lost her job. You swipe your card only to discover that credit has been denied. Your jobless friend needs to get the tab.…
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adminbbh
After Hours Help Desk: Who Does it best?
The reality is, computer use by students, faculty, and staff isn’t a nine-to-five activity. For example, many of the students in all our institutions work part and full-time jobs to pay for their educations. They are using their computers at night and on weekends. And with student success on the line, you need a Help…
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adminbbh
3 Ways to Improve Your IT Help Desk
When a customer calls a help desk for assistance, he is already frustrated. He wants the quickest possible resolution of his problem. So, if a help desk agent is not efficient or is not available, it adds to the customer’s ire. That’s why a successful helpdesk seeks to deliver immediate responses, is available round-the-clock, and provides relevant…
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