BlackBeltHelp

The University of Alabama Awards Help Desk Support RFP to BlackBeltHelp

AL, 2022: We are happy to announce that The University of Alabama has awarded 24×7 IT & Blackboard® Help Desk Support RFP to BlackBeltHelp. BlackBeltHelp’s robust and AI technology driven support will instantly connect students, faculty, and staff to the support they need at all hours of the day.
The University of Alabama will also leverage the Simplify Platform to assist end-users with features such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.

Scope of Support:

General IT Help Desk

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

Blackboard® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course Navigation & finding grades
  • Adding/Dropping courses

About The University of Alabama

The University of Alabama (informally known as Alabama, UA, or Bama) is a public research university in Tuscaloosa, Alabama. Established in 1820 and opened to students in 1831, the University of Alabama is the oldest and largest of the public universities in Alabama as well as the flagship of the University of Alabama System. The university offers programs of study in 13 academic divisions leading to bachelor’s, master’s, education specialist, and doctoral degrees. The only publicly supported law school in the state is at UA.