BlackBeltHelp

The University of Delaware Selects BlackBeltHelp for After-Hours IT and LMS Help Desk Support

DE, 2020: We are proud to announce our partnership with the University of Delaware for After-Hours IT and Canvas® help desk support. Reliable IT help desk support during nights, weekends, and holidays will instantly connect students, faculty, and staff to the support they need during these challenging times.

The University of Delaware will also leverage the Simplify Platform which provides tools such as SMS Nudging, voice and chat bots. These products will help the University in removing student barriers to remote and hybrid learning while achieving the institutional goals at a fraction of the cost.

Benefits to the University of Delaware:
• Removing student barriers to remote/online learning
• Delivering cost-effective services
• Expanding service and increasing efficiency
• Reduced costs

Scope of Support:

General IT

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email

Blackboard® LMS

  • Computer-related issues & issues requiring additional access
  • Basic instructor grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses