BlackBeltHelp

Tufts University Awards 24×7 IT & LMS Help Desk Support RFP to BlackBeltHelp

MA, 2021: We are proud to announce that Tufts University has awarded 24X7 IT & LMS Help Desk Support RFP to BlackBeltHelp. BlackBeltHelp’s robust and technology driven support will deliver consistent and quality service to Tuft’s students, faculty and staff.
The AI-driven services will be instrumental in increasing the institutional efficiency while reducing the administrative burden and cost. The multi-channel support service will help Tufts University to meet their goal of providing a top-quality support experience across multiple platforms.

Scope of Support:

General IT Support

  • Network Connectivity
  • Productivity applications
  • Antivirus / Security utilities
  • Cloud storage
  • Operating System Support
  • Email
  • Password Reset
  • Endpoint encryption
  • Video conferencing/collaboration

Canvas® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course Navigation & finding grades
  • Adding/Dropping courses

About Tufts University:

Tufts is a leader in American higher education, distinctive for its success as a moderately sized university that excels at research and providing students with a personal experience. Our unique combination of research and liberal arts attracts students, faculty and staff who thrive in our environment of curiosity, creativity and engagement.