BlackBeltHelp

Upper Iowa University College Selects BlackBeltHelp for After-hours IT Help Desk and D2L® Support

IA, 2022: We are happy to announce our partnership with Upper Iowa University College to provide After-hours IT Help Desk and D2L® support. BlackBeltHelp’s robust and technology driven support will instantly connect students, faculty, and staff to the support they need beyond the business hours, weekends, and holidays.

Upper Iowa University College will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.

Scope of Support:

General IT Help Desk

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

D2L® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course Navigation & finding grades
  • Adding/Dropping courses
  • Course Imports/Exports/Backups
  • How to submit a quiz
  • How to post to a discussion thread
  • Issues affecting multiple students
  • Editing Course Content