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        • Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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University of Texas Rio Grande Valley Selects BlackBeltHelp for After-Hours IT and LMS Help Desk Support

TX, 2020: BlackBeltHelp is pleased to announce that the University of Texas Rio Grande Valley has selected BlackBeltHelp for its After-Hours IT and LMS Help Desk Support. This implementation will help the college to respond to students’ increasing support requests at reduced costs.

Under this collaboration, BlackBeltHelp’s certified customer service staff will work as an extension to UTRGV’s IT support team and enable timely yet secure IT and Blackboard® help desk resolution to the users’ support requests.

Moreover, the University has also implemented BlackBeltHelp’s Classroom Emergency App and Lexicon. The Classroom Emergency App will help the faculty in quickly raising help alerts to the help desk experts and technicians for the technical glitches that arise during online/remote teaching. Lexicon, the self-help knowledgebase, will assist the users reach for self-service.

Therefore, in the best interest of the time, this helpdesk has been implemented delineating the following benefits:

  • Remove student barriers to remote/online learning
  • 24×7 anytime, anywhere student support
  • Certified experts are available to provide after-hours support including nights, weekends, and holidays.
  • All interactions are recorded; reference to history with ease
  • Deliver cost-effective services
  • Expand service and increase efficiency
  • Reduced costs

The sample scope of support includes (but not limited to):

General IT

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password Reset

Blackboard® LMS

  • Basic instructor grade book issues
  • Course Navigation
  • How to post to a discussion thread
  • Assignment submission failures
  • Course imports/exports/backups
  • Issues requiring additional access